Return & Refund Policy

Thirty days from delivery. If it is not right, send it back. Unused, unwashed, in the original gift box.

If the fault is ours

A flaw in the silk, a print error, a seam that has failed, the wrong item, or something damaged in transit.

We cover postage both ways and either replace it or refund you in full. Email Folkformint@gmail.com within thirty days of delivery with your order number and a photograph.

If you simply changed your mind

Send it back within thirty days. You cover the return postage.

Choose store credit instead of a refund and we add fifteen percent, because most people who change their mind change it about the color, not the silk.

One condition

Anything worn against hair or skin has to come back clean and unused. The next person deserves an untouched scarf as much as you did. Items returned worn, washed, scented or marked cannot be accepted.

How to start a return

  1. Email Folkformint@gmail.com with your order number and the reason.
  2. We reply within 72 business hours with a return authorisation number and the address.
  3. Repack in the original box, mark the RA number clearly, use a trackable service.
  4. We inspect within 14 business days of receipt. Refunds reach your original payment method within 5 to 15 business days.

Please do not send anything back before you have a return authorisation number.

Handcrafted variation is not a defect

Our pieces are made by hand. Minor variation in weave regularity, slight color nuance within a dye lot, tiny print imperfections inherent to hand screen-printing, or a millimetre of difference in dimension are part of the character, not faults. Returns for defect are accepted where a flaw meaningfully affects how the piece looks or wears.

Custom-made orders

Because they are cut to your measurements, custom-made garments sit outside the thirty-day policy.

  • Fit adjustment: if the garment needs minor alteration despite accurate measurements, we offer one complimentary alteration. You cover shipping in both directions. Contact us within 14 days of receipt.
  • If alteration is impractical, we may offer store credit of 30 to 50 percent of the base price, at our discretion.
  • Manufacturing defects on custom items follow the same terms as standard items above.

Changing or cancelling an order

We dispatch within 1 to 3 business days, so the window is short.

  • Cancellation: email us with URGENT in the subject line. If the shipping label has not been generated we cancel and refund in full within 5 to 15 business days.
  • Address change: possible if requested before the label is created.
  • Item change: we recommend cancelling and placing a new order.
  • Once shipped, or once custom production has begun, the return policy above applies instead.

Need help?

Email: Folkformint@gmail.com

Hotline: (+84) 98 109 89 22, Monday to Friday, 9:00 to 17:00 Vietnam time (GMT+7)