Shipping Policy
At Folk Form, we want your order to arrive safely, beautifully, and without unexpected fees. Every order is carefully prepared, packed with care, and shipped through trusted international carriers.
Shipping at a Glance
Here is a quick overview of our shipping policy:
```Where We Ship
Folk Form ships to the United States, Australia, the United Kingdom, and many other international destinations.
Available shipping options, estimated delivery times, and any applicable shipping fees will be shown clearly at checkout before you place your order.
U.S. Shipping
For customers in the United States, we offer a smooth and transparent shipping experience.
```Free Shipping
Shipping is free for all U.S. orders.
Duties and Taxes Included
All duties and taxes are included in your order total. The amount you confirm at checkout is the final amount you pay.
You will not be asked to pay additional import duties, customs taxes, brokerage fees, or surprise carrier charges when your package arrives.
Estimated Delivery Time
Estimated delivery for U.S. orders is usually 7–12 business days after dispatch.
Need Your Order by a Specific Date?
If you need your order by a specific date, please contact us at inquiry@folk-form.com before or right after placing your order.
We will do our best to arrange expedited handling and delivery whenever possible.
```International Shipping
We also ship to many international destinations outside the United States.
```Australia and United Kingdom
Free shipping is available for orders shipped to Australia and the United Kingdom.
Other International Destinations
• Orders of $90 USD or more qualify for free worldwide shipping.
• Orders under $90 USD may have a shipping fee calculated at checkout.
• Final shipping costs, if any, will be shown before payment.
Duties and Taxes for International Orders
For destinations outside the United States, duties and taxes may vary depending on local regulations.
When prepaid duties and taxes are available for your destination, they will be shown clearly at checkout before you place your order.
Duties, Taxes & Import Fees
For U.S. orders, all duties and taxes are included in your order total.
There are no surprise import fees, customs duties, or brokerage charges due at delivery. The amount you see at checkout is the final amount you pay.
Your package will be shipped with duties and taxes handled in advance, so you can receive your Folk Form order smoothly and without unexpected charges from the carrier.
For destinations outside the United States, duties and taxes may vary depending on local regulations. When applicable, any available prepaid duties and taxes will be shown clearly at checkout before you place your order.
Order Processing Time
Most orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and carrier link.
Please note that order processing time is separate from delivery time.
Estimated Delivery Time
Estimated delivery after dispatch:
```Delivery times may vary slightly during peak seasons, holidays, severe weather, or carrier delays.
If your order is delayed, our team will help you follow up with the carrier.
```Tracking Your Order
Once your order ships, you will receive an email with a tracking link.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
You can use the tracking link to follow your package from dispatch to delivery.
Gift Orders
Every Folk Form order is packed with care and includes a free luxury gift box, ready to give with no extra wrapping needed.
```Shipping Directly to a Gift Recipient
You can ship your order directly to a gift recipient by entering their address as the shipping address and your own address as the billing address.
Pricing and Invoice
For gift orders, we never include product prices inside the package.
The priced invoice is emailed to you only.
Personalized Gift Message
You can add a short personalized gift message in the Order Notes at checkout.
We will handwrite your message on a branded card and include it with your gift, complimentary.
```Custom-Made Orders
Some made-to-measure or custom-made items require additional production time before shipping.
```Production Time
For custom-made items:
Orders with In-Stock and Custom-Made Items
If your order includes both in-stock and custom-made items, they may ship together unless otherwise arranged with our team.
```Lost or Delayed Shipments
If your package has not arrived within 5 business days after the estimated delivery window, please contact us with your order number and tracking details.
We will open an investigation with the carrier and help you resolve the issue as quickly as possible.
If the carrier confirms that the package was lost in transit, we will offer either:
```• A replacement shipment, subject to product availability; or
• A full refund, including any shipping costs paid.
Damaged Shipments
If your order arrives damaged, please contact us within 14 days of delivery.
We understand that gifts are often opened later than they arrive. If your gift recipient discovers damage when opening their gift, simply reach out and we will take care of it.
```What to Include
Please include the following information when contacting us:
• Your order number.
• Photos of the outer package.
• Photos of the damaged item.
• A short description of the issue.
Once the issue is reviewed, we will offer a replacement, refund, or another fair solution depending on the situation.
```Need Help?
If you have any questions about shipping, tracking, duties, taxes, or delivery, please contact us.
Email: inquiry@folk-form.com
We are here to make sure your Folk Form order arrives safely, beautifully, and without surprise fees.