Refund policy
Returns and Exchanges
Thirty days from delivery. If it is not right, send it back. Unused, unwashed, in the original gift box.
If the fault is ours
A flaw in the silk, a print error, a seam that has failed, the wrong item, or something damaged in transit. We cover postage both ways and either replace it or refund you in full. Email Folkformint@gmail.com within thirty days of delivery with your order number and a photograph.
If you simply changed your mind
Send it back within thirty days and you cover the return postage. Choose store credit instead of a refund and we add fifteen percent, because most people who change their mind change it about the color, not the silk.
Gift exchange, no return shipping
For U.S. orders up to $200, if the gift is not right for the person who received it, email Folkformint@gmail.com within thirty days of delivery with your order number. We issue store credit for the full price of the piece, and you do not need to send it back. There is one gift exchange per order and per household, it does not carry the fifteen percent store credit bonus, and we may ask for a photograph of the piece. Orders above $200, made-to-measure pieces, and returns for a refund follow the standard terms in this policy.
One condition
The piece has to come back unused, unwashed and unworn, in its original box. The next person deserves an untouched piece as much as you did. Items returned worn, washed, scented or marked cannot be accepted.
How to start a return
- Email Folkformint@gmail.com with your order number and the reason.
- We reply within 3 business days with a return authorization number and the address.
- Repack in the original box, mark the RA number clearly, and use a trackable service.
- We inspect within 14 business days of receipt. Refunds reach your original payment method within 5 to 15 business days.
Please do not send anything back before you have a return authorization number.
Handcrafted variation is not a defect
Our pieces are made by hand. Minor variation in weave regularity, slight color nuance within a dye lot, tiny print imperfections inherent to hand screen-printing, or a millimeter of difference in dimension are part of the character, not faults. Returns for defect are accepted where a flaw meaningfully affects how the piece looks or wears.
Made-to-measure orders
Because they are cut to your personal measurements, made-to-measure pieces sit outside the thirty-day policy. Pieces ordered in a standard size follow the thirty-day policy above.
- Fit adjustment: if the garment needs minor alteration despite accurate measurements, we offer one complimentary alteration. You cover shipping in both directions. Contact us within 14 days of receipt.
- If alteration is impractical, we may offer store credit of 30 to 50 percent of the base price, at our discretion.
- Manufacturing defects on made-to-measure pieces follow the same terms as standard items above.
Changing or cancelling an order
We dispatch within 1 to 3 business days, so the window is short.
- Cancellation: email us with URGENT in the subject line. If the shipping label has not been generated we cancel and refund in full within 5 to 15 business days.
- Address change: possible if requested before the label is created.
- Item change: we recommend cancelling and placing a new order.
- Once shipped, or once tailoring has begun on a made-to-measure piece, the return policy above applies instead.
Contact
Email: Folkformint@gmail.com
Hotline: (+84) 98 109 89 22, Monday to Friday, 9:00 to 17:00 Vietnam time (GMT+7)