Frequently Asked Questions (FAQs)

Support 24/7 – Find answers to common questions about Folk Form products, orders, shipping, returns, and more. Get quick support and helpful information.

1. Mulberry Silk Products

1.1 Is silk environmentally friendly? How can I distinguish silk from other artificial silk fabrics?

Silk is a completely natural fiber with a production process that does not require the use of chemicals for bleaching or fiber processing. Therefore, silk is not only environmentally friendly but also gentle on the skin.

Distinguishing natural silk from synthetic silk fabrics can be based on various factors such as texture, surface effect, softness, light reflection, and how the fabric reacts to temperature. Among these, the "burn test" is the most effective and definitive method. Here are the characteristics of different materials when subjected to the burn test:

100% Silk

  • Burns quickly but extinguishes immediately.
  • Leaves ash that smells like burnt hair, crumbles easily, and does not stick to hands.

Silk blended with synthetic fibers

  • Melts rather than burns.
  • Leaves an unpleasant burnt plastic smell and ash that forms clumps and sticks to hands.

The materials used in Folk Form’s products are independently tested at the Textile Testing Center (TTC) under the Vietnam Textile Research Institute.

1.2 How can I use a silk scarf? Which size is suitable for me? How can I style my scarf?

Folk Form offers a variety of sizes for each pattern from 55x55cm to very large sizes such as 110x110cm to meet the diverse needs of customers. Depending on the needs of use, there are the following options:

Size 110x110

  • A large size that exudes elegance and sophistication. Can be worn around the neck for a refined look at formal events. Draped over the shoulders for warmth on autumn evenings or styled as a trendy lightweight jacket. This size can also be tied into a skirt, perfect for vacations or beach outings, adding a feminine and alluring touch.

Size 90x90

  • The most versatile size, suitable for almost all styling needs. Can be worn around the neck to enhance an outfit, tied as a stylish handbag accent, or used as a fashionable hair accessory. Additionally, it can be worn as a wrap skirt for beach trips.

Size 65x65

  • A compact size for those who love a light and delicate touch. Can be worn around the neck for a youthful look, used as a headband, or tied around the wrist as a unique, stylish accessory.

Size 55x55

  • The smallest size, ideal for adding a chic touch. Can be tied onto handbags, used as a simple yet standout hairband, or worn around the wrist as an elegant accessory.

1.3 Are the scarf patterns hand-drawn or digitally designed? How do they compare to other designs on the market?

The scarf patterns are digitally designed to be compatible with handmade screen printing on silk. Compared to hand-drawn designs and other printing technologies, digitally designed patterns ensure sharp details and intricate elements. When combined with handmade screen printing, the final product features clear details, vibrant colors, and uniform quality on both sides of the fabric— a level of precision that most other printing methods cannot achieve.

2. Shipping Policy

2.1 International Shipping & Detailed Guidelines

Folk Form offers international shipping to many regions worldwide:

  • United States, United Kingdom, Australia, French, Germany: Delivery time: 10-15 days, shipping fee: Free Shipping on all orders.
  • Asian: Delivery time: 7-10 days, shipping fee: $15 USD
  • Rest of the World: Delivery time: 10-15 days, shipping fee: $15 USD

Detailed Guidelines:

  • Customers should carefully check the shipping information before completing payment.
  • Track order status using the provided tracking number.
  • For any shipping inquiries, please contact our customer service via hotline or email.

2.2 Domestic Shipping & Detailed Guidelines

Folk Form provides domestic shipping services in many forms:

Standard Express Shipping:

  • Delivery in 2-3 days depending on location.
  • Free shipping for orders over 5,000,000 VND.
  • Fixed shipping fee 35,000 VND for orders below 5,000,000 VND.

Expedited Shipping:

  • Delivery in 1-2 days depending on location.
  • Fixed shipping fee: 200,000 VND.

Detailed Guidelines:

  • Ensure accurate shipping information, including full name, address, and recipient’s phone number.
  • Inspect the package upon arrival. If it is damaged or the recipient details are incorrect, customers should refuse delivery and contact our customer service immediately.
  • Track shipping status using the tracking number provided after order confirmation.
  • For special requests regarding delivery time or method, please note them before placing the order or contact customer service for assistance.

3. Warranty, Return & Promotion Policy

3.1 What are Folk Form’s warranty, return, and payment policies?

Warranty Policy: Products are covered for defects originating from the manufacturer.

Return Policy:

  • Immediate return upon delivery: Customers may refuse delivery if the package is damaged, incomplete, or incorrect.
  • Post-delivery return: If a product is found defective, incorrectly shipped, or missing accessories, customers can request a return via the website or hotline within 24 hours of receipt.
  • Returned products must remain in their original condition, including accessories and complimentary gifts (if any).

3.2 I’m interested in business opportunities with Folk Form. What are the wholesale purchasing and discount policies?

We warmly welcome business partners of all scales and offer attractive policies:

Wholesale & Retail Partnerships:

  • Special pricing and flexible discounts based on order volume and value.
  • Full marketing and branding support.

Affiliate Program:

  • Attractive commissions for each successful order.
  • Comprehensive marketing materials and exclusive discount codes for customers.

For detailed cooperation policies, please contact:

3.3 I want to purchase multiple products as gifts. Does the brand offer any special promotions?

We always have promotions for every order.

For small retail orders, we offer various promotions such as “Buy 1 Get 1 Free,” “Buy 3 Get 2 Free,” “Free Shipping,” and “Complimentary Luxury Gift Box.”

For bulk orders with higher product quantities or values, exclusive premium discounts and special offers apply. To learn more about promotions for your order, please contact: