Privacy Policy

This policy explains what personal information Folk Form collects when you visit folk-form.com or place an order, how we use it, and the choices you have.

1. Who we are

Folk Form International Trading and Service Joint Stock Company, No. 8 Ton That Thuyet, Cau Giay Ward, Hanoi City, Vietnam 100000, is responsible for your personal information. Contact: Folkformint@gmail.com.

2. Information we collect

  • Information you give us: name, email, phone number, shipping and billing addresses, order details, measurements for made-to-measure pieces, and anything you write to us.
  • Information collected automatically: device and browser information, the pages you view and how you use the site, collected through cookies and similar technologies.
  • Payment details: card details are entered on our payment provider's secure checkout. We do not store full card numbers.

3. How we use it

To process, ship and support your orders; to make made-to-measure pieces and contact you about them, including by WhatsApp or SMS if you agree; to send order and shipping emails; to send marketing emails if you subscribe, with an unsubscribe link in every email; to measure and improve our website and advertising; and to prevent fraud and meet legal, tax and accounting obligations.

4. Who we share it with

  • Our e-commerce platform and payment processors, to run the store and take payment.
  • Shipping carriers, such as UPS and FedEx, to deliver your order.
  • Messaging platforms, for made-to-measure communication if you agree.
  • Advertising and analytics partners, through cookies and similar technologies, to measure how our site is used and to show you more relevant ads on other websites.

We do not sell your personal information for money. Sharing information with advertising partners for targeted advertising may be treated as a "sale" or "sharing" under some U.S. state privacy laws. You can opt out on our Your Privacy Choices page, and we treat the Global Privacy Control signal as an opt-out request where it applies.

5. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, and to opt out of targeted advertising. Email Folkformint@gmail.com. We aim to respond to verifiable requests within 30 days where feasible, subject to legal limitations.

6. Cookies

We use cookies to make the site work, to remember your cart and preferences, and for analytics and advertising. You can manage cookies in your browser settings and opt out of targeted advertising on our Your Privacy Choices page.

7. Data retention

We keep personal information as long as needed to provide our services, keep legal, tax and accounting records, and resolve disputes.

8. Security

We use appropriate technical and organizational measures and secure payment gateways to protect your information.

9. International processing

Folk Form is based in Vietnam. Your information may be processed in Vietnam, the United States and other countries where our service providers operate.

10. Children

Our site is not directed at children under 13, and we do not knowingly collect their personal information.

11. Changes

We may update this policy. Changes take effect when posted on this page. Your use of folk-form.com is also governed by our Terms of Service.